No matter whether you buy your BBQ from us or from a dealer, the warranty remains the same! Note: this must be an authorised dealer. You can find the dealers here.
Please note that there are different types of warranty conditions:
- The Bastard models from 12-04-2014 to 31-12-2019
- The Bastard models from 01-01-2020
You can register your Bastard for warranty here. This requires a copy of the proof of purchase (note: a debit card transaction is not a valid proof of purchase).
Do you not have a purchase receipt/proof of purchase?
Won Bastard: if you received the Bastard as an incentive from e.g. your employer or won it in a competition or the like, then you can enclose a document (letter or e-mail) as proof of warranty which shows that you received or won the Bastard.
Items that are required to be listed on this are: name of giver, name of receiver (owner), which model type (size + year), owner address, owner phone number and the date of purchase. This then serves as proof of purchase. You can register it online for warranty.
Received Bastard as a gift: to claim warranty, a copy of the proof of purchase is required (note: no debit card transaction). We can imagine you don't have one if you received your Bastard as a gift. Then request it from the giver anyway, so you can register you Bastard and make use of the warranty (if necessary).